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Hotels and Inns: Front Desk Customer Service – 01. Etiquette and Presentation
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Hiring for Small Businesses: 03. Onboarding
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HIPAA: 12. Marketing – FAQ
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Getting Paid: Understanding the U.S. Tax System
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Front of the House: 11. Serving Guests – Time Management
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Front of the House: 02. Greeting and Seating Guests
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Focusing Your Perspective: 02. The Circles of Control
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Focusing Your Perspective: 01. Locus of Control
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Failure: 02. Moving Forward and Learning from Failure
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Failure: 01. Accepting Failure
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Empathy as a Leader
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Emotional Intelligence: 07. Using DISC to Anticipate Emotions
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Effective Time Management: Time Blocking and Focus Time
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Effective Time Management: The Four Ds of Time Management
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Decision Making: 06. Strategic Thinking
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Decision Making: 02. Making Group Decisions
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Decision Making: 01. Avoiding Mistakes in Decision Making
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Decision Making Basics: 07: Decision-Making Styles