Working in Retail: 11. Managing Retail Employees

Working in Retail: 11. Managing Retail Employees is an elearning course that addresses challenges of retail management, and practical methods you can use to overcome them. Being a manager is difficult, especially in the world of retail. Not only are you responsible for achieving store goals, which include sales, upsells, shrink, and customer satisfaction, but also your success is dependent on the people who work for you. In this course, you’ll discover ways to cater to the needs of the young and inexperienced workers who will likely make up much of your team. We’ll cover topics such as how to provide meaningful feedback, foster teamwork, and many other useful tips and tricks to help keep your business running smoothly.

Part of our Working in Retail series, the Managing Retail Employees course includes a video, audio narration, downloadable materials, and a quick quiz. Watch more in the series to learn how to recognize, approach and engage with your customers.