Working in Retail: 08. How to Stay Positive with Customers

Working in Retail: 08. How to Stay Positive with Customers is an elearning course that shows you how to maintain positive interactions with clients when things get tense. Sometimes customers can test your patience. This course demonstrates how to address customer complaints and resolve issues without negativity. Discover which words should be eliminated from your vocabulary to help you deliver exceptional customer service, and what you can replace them with. We’ll provide helpful examples of how to defuse a situation while keeping the interaction as enjoyable as possible for your customer.

Part of the Working in Retail series, the How to Stay Positive with Customers course includes a video, audio narration, downloadable materials, and a quick quiz. Watch more in the series to learn how to recognize, approach and engage with your customers.