Working in Retail: 06. Who is Your Customer? – I’m on a Mission

Working in Retail: 06. Who is Your Customer? – I’m on a Mission is an elearning course that helps you identify and better serve customers who want to get in and out of your store as quickly as possible. Each customer that comes into your shop is unique. However, retail customers fall into six different customer categories. Knowing which category each customer falls into can translate into higher sales and committed clients. You’ll discover how great customer service means different things to different people. We’ll provide tips on how to keep shopping-adverse customers satisfied—and how to develop them into loyal customers.

Part of our Working in Retail series, this course includes a video, audio narration, downloadable materials, and a quick quiz. Watch more in the series to learn how to recognize, approach and engage with your customers.