When the Customer Isn’t Right: Retail Conflict for Managers

Our When the Customer Isn’t Right: Retail Conflict for Managers course provides best practices for dealing with unhappy or dissatisfied customers, so you can effectively de-escalate situations before they spiral out of control.

In this course, we’ll start by discussing why “the customer is always right” philosophy can actually harm your team. From there, we’ll talk about what you can do to empower your employees, including how to use two-way communication, providing your team with the tools they need to deal with difficult customers and more. We’ll also offer best practices for dealing with demanding customers in a range of difficult situations, so you can lead by example. This course features a video presentation, downloadable supplementary resources and a short quiz to review what you’ve learned.