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Certification Preparation
What You Need to Know About Tone of Voice in Call Centers: Why Tone of Voice is Important

What You Need to Know About Tone of Voice in Call Centers: Why Tone of Voice is Important

In this topic, you’ll learn the difference between tone of voice and voice and why focusing on the former will improve your customers’ satisfaction. You’ll also learn about the 7-38-55 rule, and how it can help you improve your customers’ experience.

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American English, Canadian French, Latin American Spanish
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