What to Say When – Mentoring Series: Generations Clash

Different working styles can cause friction in the workplace, especially when it comes to generational differences. This course provides strategies to help you successfully overcome those challenges. With social media and technological change, the workplace is a different environment from what it was in the past, and this can lead to differing attitudes about work styles among younger and more established workers. This course provides you with the strategies to find a balance and to get your team to work together toward organizational goals.
One of the key points this course addresses is getting buy-in from all members. You will gain the necessary skills to listen, empathize, and bring the group together so that everyone is focused on outcomes and not the process individuals use to get there. Once you pass the course quiz with a score of 80 percent or higher you’ll receive a certificate of completion demonstrating your skills.