What to Say When – Mentoring Series: Criticizing a Team Member’s Work

This course shows you how to deliver criticism effectively and improve employee performance issues with techniques designed to inspire rather than discourage improvement. It’s important not to make it personal and create a hostile environment, but rather to discuss the problem and come to an agreement based on facts.
After completing this brief course you’ll be prepared to address performance problems in a productive manner, express your expectations going forward, and clearly state the consequences that will result if they are not met. Complete the course quiz with a score of 80 percent or higher and receive a certificate of completion.