What to Say When – Conflict Resolution Series: It’s Someone Else’s Fault

When someone makes a mistake and you get blamed, it’s natural to want to clear up the situation. This concise course provides a better approach to resolving issues at work. While getting blamed for someone else’s mistake is certainly cringe-worthy, attempting to defend yourself from the misperception is rarely successful. In this course you’ll learn why it’s better to try to solve the problem than to fixate on who caused it.

Rather than wasting time and effort on shifting blame, discover techniques to help you become a proactive problem solver. Complete the course quiz with a score of 80 percent or higher and receive a certificate of completion.