We’ve stopped trusting institutions and started trusting strangers | Rachel Botsman | TED Talk

Rachel Botsman says we have transitioned to an era where “We’ve stopped trusting institutions and started trusting strangers” in her TED Talk on marketplace dynamics and disruption and innovation in sales and services. Who do you trust? While we used to place our trust in institutions like governments and banks, today we increasingly rely on others, often strangers, on platforms like Airbnb and Uber and through technology like the blockchain. Botsman argues that this new era of trust could bring with it a more transparent, inclusive and accountable society--if we get it right.