Using Emotions to Build Trust: Part B

The Using Emotions to Build Trust training series will teach you to use your emotions to build a strong relationship with the customer throughout the sales process. In Part B, you will discover how to express and manage your negative emotions without harming you relationship. You will use authentic positive emotions to impact the sales process and feed the positive emotions of the client in the concluding phase. Secure customer loyalty and build lasting relationships with your customers by using shared, positive emotions.