Use Active Listening to Build Understanding

This ‘Use Active Listening to Build Understanding’ micro-learning course is – wait, are you even listening to what I’m saying? It seems obvious, but there’s a BIG difference between hearing and listening. For any people manager, this difference is key – active listening, rather than just hearing what others are saying, is a crucial skill, and by applying it properly, it will allow you to understand the perspectives of others and cement strong relationships. This learning will show you how to hone your listening skills, send the correct listening signals, and have a natural, listener-speaker flow in conversations.