Understanding Why We Avoid Difficult Conversations

When you’re faced with a difficult conversation, you may feel a variety of uncomfortable feelings, such as anxiety or fear. However, these shouldn’t prevent you from having the conversation. In this course, you’ll learn what makes us avoid challenges like difficult conversations by identifying your comfort zone and stretch zone, addressing how your behaviors can be influenced by your need to be liked, and explaining how internal messaging can affect your self-image. By the end of this course, you’ll be prepared to approach any difficult conversation with a new perspective.

This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.