Unconscious Bias in Hospitality

Discover the subtle yet profound impact unconscious biases have on interactions and decision-making within the hospitality industry. This course delves into examples, scenarios, and legal implications, guiding participants to identify, confront, and transform biases into inclusive practices, ensuring every guest and team member is treated with respect and equity. The course will take around 30 minutes to complete and is designed for use on desktop, laptop, mobile and tablet.