Turning Complaints into Compliments

This ‘Turning Complaints into Compliments’ micro-learning course has been designed to help you turn complaints into meaningful learning experiences, to satisfy your customers and improve you organisation.
Complaints aren’t easy to handle. But part of that is how you approach them. In this course, we will cover strategies you can use to handle negative feedback and focus on the value of complaints to help you and others grow in your organisation.
Once this course is complete, you will be able to handle negative feedback like a pro and turn negative experiences into positive opportunities for learning and reflection.