TrainingBriefs® The Angry Customer

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It’s how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

Customer service is an integral part of all organizations – often meaning the difference in new or repeat business. But customers are not always pleasant – especially when things don’t go as smoothly as they expect. This micro-learning course presents several key strategies for tackling those tough customer service events.