TrainingBriefs® Interviewing: Clarifying Actions and Outcomes

In a behavior-based interview this is achieved by using a structured interview that organizes questions under job skills, or competencies. The clarifying actions and outcomes strategy should be used when a candidate provides an answer that involves team effort or uses the word ‚Äúwe.” Asking for clarification on specific actions that the candidate had taken and the outcomes or results of those actions is important for getting the whole picture.

Most of us tend to make judgments about people based on our feelings about them. However, for effective employee selection, it makes sense to gather information about the candidate’s skills for doing the job.