TrainingBriefs® Communicating with Difficult Employees

In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance – we can call it the learning stance.

Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees.