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One of the toughest customers you’ll have to deal with is someone who is emotional, starts to rant or causes a scene, as we’ll discuss in the elearning course, The Grump. In this course we’ll cover the characteristics this customer often displays, including stubbornness and insistence that their needs come first, and go over the steps you should take when presented with this type of customer. We’ll review the need for you to take control of the situation and offer solutions to meet the customer’s needs in order to prevent escalation.
Part of the series called Tough Customers, this course on The Grump includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.
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