Tough Customers: The Entitled

Some customers are tougher to deal with than others, as we’ll discuss in this elearning course, The Entitled. In this course we’ll talk about the customer who wants special treatment, is bossy and walks all over you. We’ll go over efficient communication for dealing with the entitled customer and how to reset their high expectations and demands while treating them fairly. Finally, we will walk through some examples of dealing successfully with the entitled customer to give you the skills you need to handle the situation professionally.

Part of the series called Tough Customers, this course on The Entitled includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.