Total Quality Management (TQM)

This course delves into Total Quality Management (TQM) with a special focus on its application in the construction industry. Participants will explore the core principles of TQM, learn about its origins, and discover effective implementation strategies tailored for construction projects. Through detailed case studies, the curriculum highlights how TQM can resolve common challenges in construction, leading to improved project delivery, customer satisfaction, and operational efficiency. The course emphasizes a holistic quality management approach, encouraging continuous improvement, collaborative problem-solving, and strategic planning.