Thomas-Kilmann Conflict Resolution

Deal with conflicts at work more effectively with this course on Thomas-Kilmann Conflict Resolution. Workplace conflicts are common and resolving them is difficult, but important. In this course, you’ll learn about the Thomas-Kilmann model to resolve conflicts at work. This tool measures our response to conflict situations by looking at our level of assertiveness or cooperation, in order to determine our conflict mode. We’ll explore these modes for managing conflicts in detail--and you’ll learn how to choose the best mode for you in your current situation.

This course is delivered in the form of a video with narration and helpful illustrations throughout.