Things to Wow Customers

Meeting the basic needs of customers is only the first step in providing great customer service.
When a customer experiences WOW, you are giving them a pleasant surprise. You are exceeding their expectations. You are addressing their needs thoughtfully and in unexpected ways. It is an expression of your authentic interest in the person who seeks your services, not just in the transaction. Some tips to WOW your customer: Stick to your word. When you promise something to a customer, make sure that you can keep your word, Give them more than they expect, Make things easy, and more