The secret ingredients of great hospitality | Will Guidara | TED Talk

Develop better sales and service processes that are based on emotional intelligence, collaboration and teamwork with “The secret ingredients of great hospitality.” In this TED Talk, acclaimed restauranteur Will Guidara explains why human connection is a key, secret ingredient to great hospitality and sales. He also explains how creating memorable moments can improve any kind of service experience, no matter what business you’re in. This a great video to help your sales team develop a better understanding of the importance of customer focus when it comes to customer service and sales.