The Sales Process: 04. Uncovering Customer Needs

In the elearning course, Uncovering Customer Needs, you’ll discover how you can fine-tune your sales approach by correctly identifying what your customers really need. We’ll outline the types of detailed questions you should be asking when gathering information from a prospect. We’ll also give you tips for sounding professional and engaging customers in a meaningful, fact-collecting dialogue. The course will provide you with real questions you can use during your next sales call to uncover business opportunities.

Part of the series called The Sales Process, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the course.