The Ishikawa Diagram

Something bad happened. The search for the guilty party has started, as well as those who excuse themselves by blaming others. But no one solves the problem. Do you want things to go differently? Forget the culprits and seek the causes that led to the critical situation.

In this course, you will learn to find out and organise the various causes that generate an effect, in other words, the levers to pull in order to change an undesired effect.