The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail | Clayton Christensen

There are ‚Äútwo principles of good management” commonly taught in business higher education: always listen to and respond to the needs of your best customers, and focus investments on those innovations that promise the highest returns. In practice, however, these principles are often the root causes for a company’s demise. In this summary, you’ll learn why author Clayton Christensen says,‚Äúdoing the right thing is the wrong thing.”