The Emotional Skills of the Manager

Emotional intelligence is a key competency that any successful manager should master. In this course, we’ll show you how to manage emotions to keep workplace operations running smoothly. You will learn how emotions work and why they should be identified, managed and expressed to your staff. Then, you’ll conduct a self-assessment to determine how you handle your own emotions, and learn an effective method to express how you feel in tense situations. This 15-minute course will help you build stronger, more positive relationships with your staff. The course features short videos, exercises and quizzes for an engaging learning experience. A printable course synthesis is available for easy review and reference.