The Art of Persuading Through Listening: Part A

This course introduces you to the many benefits of active listening and provides you with 8 active listening techniques you can start using today. We’ll begin by explaining how you can use active listening to make your arguments more effective, helping to guide your customer through the 5 stages of persuasion to close the deal. Then, we’ll show you how to reassure your customer that you are listening by applying your choice of 8 effective techniques.The first half of a 2-part series, the course is intended to be paired with The Art of Persuading Through Listening – Part B. Part B explains how to use active listening to make the sale and build a lasting relationship with a customer. This 15-minute course uses colorful animations, quizzes and exercises for an engaging and complete learning experience.