Territory Development: Territory Administration – Using CRM Effectively

This course, Basic Selling Skills: Using Your CRM Effectively, covers the utilization of Customer Relationship Management Systems for managing sales territories. You will learn the different types of CRM systems and the appropriate data to input. The course stresses the importance of keeping information about the client and the stage of the sale up to date to get the biggest benefit from CRM. Compatibility of the system you use with your other sales tools and its scheduling function are also discussed.

Part of the Basic Selling Skills series, this course includes a brief video, a short online quiz and a downloadable student guide for easy reference.