TelePro Series: Positive Call Management

Get more out of your customer interactions and learn strategies for dealing with difficult or uncomfortable calls with this training course for customer service professionals. we’ll cover how to say no to customers, avoid arguments, and solve problems before they escalate to a manager. We will also review common call mismanagement habits to avoid so you can maintain positive customer rapport.
This course features an easy-to-navigate modular format with a range of learning aids including practice quizzes, audio narration, and links to additional content. This is the final module of the 12-part TelePro online training series, designed to help you fine-tune your interpersonal skills for communicating with customers over the phone.