TelePro Series: Managing the Call – Questioning Skills

If your job involves phone interaction with customers, this course will help improve your performance. Learn the questions to ask to get the answers needed to resolve customer issues. The course explains questioning techniques such as open-ended and closed questions that help to uncover information and guide the conversation. It also discusses active listening and how to let the speaker know you understand their requests and concerns.
This interactive course includes audio/visual components with inline quizzes. It also features a printable notepad and a final test at the end for certificate of completion.