TelePro Series: Holding and Transferring Calls

Learn how to politely and professionally put customers on hold and transfer phone calls – 2 basic skills for good customer phone service. With this course, you will learn the basic protocols and courtesies involved with both of these tasks, as well as how to handle multiple call transfers and other more complicated tasks. By the end of this course, you will know how to ensure your customers and their concerns are taken care of promptly and professionally over the phone.
This interactive course features video, audio/visual components, engaging exercises and quizzes for a complete learning experience.