TelePro Series: ‘Connecting’ with the Customer – Making the Connection

You’ll learn how to speak to create a positive impression and discover strategies that can help you control the pitch of your voice. You’ll examine how to insert more inflection into your voice to avoid sounding monotone, how to control adjust the volume your voice and the rate of speed in which you speak. The also course examines how to improve clarity and diction to ensure your customers understand you.
The course features narrated video, interactive learning activities and a final test to assess your knowledge. The course is module 4 in the 12-course TelePro training series designed to help you improve your interpersonal telephone communication skills.