TelePro Series: ‘Connecting’ with the Customer – Before the Call

Communicating politely and professionally over the telephone is a vital skill for any employee. In this course, you will learn how to prepare for making and receiving calls successfully. The course offers practical tips on how to prepare your workstation and relevant information beforehand, as well as how to get yourself into the best state physically, mentally and emotionally to communicate with a customer over the phone. The first module of the TelePro Online program, this course uses a combination of interactive text, activities, audio narration and colorful graphics to keep the information engaging. A short multiple choice quiz is available at the end to check your understanding of the material.