TelePro Series

This twelve module program is designed to develop interpersonal skills of anyone who interacts with internal or external customers on the telephone. In order to be effective in today’s competitive environment, professional Customer Contact Representatives must develop effective telephone skills. The TelePro Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include ‚Äúbefore the call” activities, using the greeting, establishing and maintaining rapport, effective listening and questioning skills. Areas of difficult customer interactions can also be improved with interpersonal skills: communicating through accents, holding and transferring, and maintaining control of the call are topics within the program.