Telephone Etiquette

Particularly, we will discuss how to develop an appropriate greeting, how to deal with voicemail and cell phone do’s and don’ts.
Importance of Basic Telephone Etiquette
It reflects professionalism and appropriate conduct. It helps influence others and create positive impressions. It helps build interpersonal relationships by establishing trust and loyalty.
Effective telephone communication skills result in more productive relationships that lead to better customer service and perhaps increased sales. Whenever you’re handling clients over the phone, remain positive and do all that you can to satisfy them. Empathize with them when necessary and be personable.