Telephone Doctor Customer Service: 11. Killer Words of Customer Service

This course features eight common phrases which are used innocently every day by customer service staff everywhere. Although these eight phrases are normally used with good intentions, they have the distinct effect of damaging customer relationships. This program illustrates how to avoid the ‚ÄúKiller Words” and drives home the point that the customer’s perception is all that matters in service interactions.

‚ÄúKiller Words” can, and will, cause damage to business relationships. Understand that these ‚ÄúKiller Words” are normally used very innocently, and with positive intentions. However, this collection of phrases is proven to annoy and alienate clients and prospects.

Participants who have successfully completed this course will have demonstrated the ability to: Understand the eight ‚ÄúKiller Words of Customer Service” and learn effective replacements or techniques to eliminate these ‚ÄúKiller Words.” Demonstrate improved communication skills with your organization’s customers and prospects. Defuse daily challenges instead of escalating them.

This training is ideal for call centers, call center training, CSR, CSRs, customer service reps, customer service advisors, customer success, customer service associates, help desk, guest services, help desks, tech support, technical support and other customer facing team members.