Telephone Doctor Customer Service: 04. Five Forbidden Phrases

Teach your employees recommended solutions to the five most common and irritating customer ‚Äúturn-offs.” Applies to both phone and face-to-face customer relations skills.

The goal of this course is to identify how five commonly used phrases prohibit positive communication, and learn the positive alternative ways to convey information.

Participants who have successfully completed this course should have the ability to understand five critical phrases to be avoided in customer contact situations and be able to replace those with the supplied alternative for each of these phrases.

This training is ideal for call centers, call center training, CSR, CSRs, customer service reps, customer service agents, associates, customer service advisors, customer success, customer service associates, help desk, guest services, help desks, tech support, technical support and other customer facing team members.