Tel-Sell: 05. Influencing Customers

In Tel-Sell: 05. Influencing Customers, you’ll learn the three factors to master in order to motivate your customers to make favorable buying decisions. Selling is all about identifying a need, suggesting a solution that solves for it, and asking the customer to act. To do this effectively, it’s imperative that you’re able to be influential with your customers.

In this course, you’ll learn how to come across as friendly, keep it simple, and be a true consultant to your customer. We’ll also cover some bad habits when it comes to speaking with customers over the phone, and how to avoid them. This course is delivered in the form of a video with narration and helpful illustrations throughout, and is the fifth in our Tel-Sell series.