Tel-Sell: 03. Active Listening

In Tel-Sell: 03. Active Listening, you’ll learn a crucial skill for non-face-to-face sales calls. Active listening is hearing something with thoughtful attention to identify your customer’s needs, level of interest and concerns, and opportunities to ask for action. Active listening isn’t something we’re born with: it’s a skill that needs to be learned.

In this course, we’ll teach you some simple techniques to improve your active listening skills, making you a better conversation partner and a more impactful salesperson. This course is delivered in the form of a video with narration and helpful illustrations throughout, and is the third in our Tel-Sell series.