Teaching Basic Customer Service Greetings

Teaching Basic Customer Service Greetings is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for meeting and greeting customers. An ideal course for those new to English, new to customer service or reception, or new to coaching. In the Teaching Greetings video case study, Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his customer service role.