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Suggestive Selling – Retail: How to Turn ‘Returns’ into Sales Opportunities

Learners are taught how to handle returns and exchanges, what questions to ask to learn why a customer is dissatisfied with the product, how to use this information to provide great customer experience, and how to turn a return into a potential sale.

Información adicional

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Course Text Languages

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Subtitle Languages

American English, Canadian French, Latin American Spanish

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