Successfully Resolving Workplace Conflict

Unresolved workplace conflict can lead to bad things. Motivation and success can be damaged when colleagues start to generally dislike, or specifically disagree, with each other. In the very worst cases, conflict can even cause health or legal issues. Conflict can occur at, and between, all levels of the company. Based on research from multiple institutions including UCLA Anderson School of Management, Carnegie Mellon University, and University of Virginia Darden Business School, conflict can be expressed along two dimensions. Being able to identify the type of conflict expression will help you address that conflict in a way that supports a positive resolution. In this course, you’ll learn how to do that as well as implement a 5-step process to constructively address workplace conflict.