Stellar Customer Service in Real Estate Management: Part 02. Diffusing Difficult Situations

Do you want your team to deliver exceptional customer service? It’s time to kick it up a notch with our three-part series on how you can exceed your customers’ expectations, every day, along with tactics you can use to diffuse difficult situations. This series is perfect for new team members, for staff taking on additional responsibilities and is a great refresher for leaders at all levels. Participants will discover how to get and keep their customers connected, diffuse difficult situations, and what to do when generations collide.

Part 2 — Diffusing Difficult Situations

Have you ever experienced a difficult or challenging situation with a customer? Of course, nearly everyone has. Conflict affects us every day, with our clients and customers, our vendors and our co-workers. We’ll focus on strategies you can use to diffuse difficult situations, every day.