Soft Skills for Call Center Staff: Empathy

This course provides valuable insights and practical guidance on how to effectively communicate with empathy and positivity in a call center or customer service setting. The course highlights the importance of Emotional Intelligence (EI) and its role in building trust with callers. You will learn how to employ empathy in problem resolution, validate the concerns of callers, and use reassuring and positive language to create a more empathetic and supportive customer experience. The course will take around 8 minutes to complete and is designed for use on desktop, laptop, mobile and tablet.