SMS Communication for Customer Support

SMS (short message service), also known commonly as texting, is not new technology, but it is a newer tool that businesses are starting to use for their customers.
SMS is very personal because it’s delivered directly to your customer’s mobile phone. Since mobile phones are almost always within our arm’s reach, SMS is landing straight into the client’s hands. By personalizing your communication with clients, you’ll easily grab their attention.
SMS is a highly-effective form of communication, but is best when used appropriately. Keep your messages short, encourage conversation, and respect your employee’s inbox!