Skills for Managers: Manage Personality Differences

Skills for Managers 7: Manage Personality Differences is a course that reinforces how teams benefit from diversity. Personality issues can pose some of the biggest challenges at work. A person‚It’s personality may make it difficult for others to work. It may even impact their own performance. Clashes between people can affect the whole team causing tension and stress, wasting time and lowering productivity. Collaboration becomes increasingly difficult. The good news is people can change, if they want to. And when people in a team clash, a mediation can be facilitated professionally. In this course, psychologists Eve Ash and Peter Quarry discuss techniques for managers to successfully negotiating conflicts. They explore ways to recognize unhelpful behavior patterns, and use insight, motivation and reward to change them.