Service Simulations: The Hangover – Addressing Weekend and Late Night Callers

Deal with the unique challenges of some late night and weekend calls without sacrificing quality of service to other waiting customers. Gain tips to deal respectfully with these time-consuming callers. In this brief course we’ll demonstrate how to handle callers who appear to be intoxicated, without misusing your valuable time or keeping other customers waiting. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. These scenario-based courses provide practical tips and techniques for customer service representatives. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.