Service Simulations: Reality Bites – Responding to Unreasonable and Irrational Callers

Develop the necessary skills to handle irrational customers. This course provides techniques to help you effectively address callers when their grasp on reality appears to be compromised. We’ll go over how to handle these types of callers in a professional manner, and how to escalate the call if necessary. With these practical tips, you’ll be well-positioned to represent your organization effectively. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. These scenario-based courses provide practical tips and techniques for customer service representatives. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.